Informatics and development center

The following departments operate within the Center, ensuring the smooth functioning of the IDC: 

INFORMATION TECHNOLOGY DEPARTMENT is responsible for the development, maintenance, and stability of the IT infrastructure. The department continuously implements modern innovative solutions, modernizes data centers, installs new servers, and optimizes the network infrastructure to ensure high data processing speeds and security. It supports and maintains approximately 3,500 computer workstations, 220 servers, 19,500 network access points, 3,000 telephones, and 500 wireless network access points. It also manages a bedside call system covering more than 940 hospital beds, 15 queue management systems, 330 surveillance cameras, a tele-surgery system covering 9 operating rooms and 7 auditoriums. Additionally, the department handles 800 connected medical devices, a PACS system encompassing 1.2 PB of medical images, 7,110 email accounts, and a hospital-wide IPTV network. It ensures the functionality of fire safety and security systems in all hospital buildings. 

IT PROJECTS GROUP is an innovation-driven team responsible for coordinating and implementing strategic IT projects that contribute to the modernization of hospital infrastructure, technological advancement, and the strengthening of cybersecurity. This group plans, implements, and coordinates IT initiatives, ensuring that applied solutions meet modern requirements, enhance organizational efficiency, and improve service quality. Its work includes both infrastructure improvements and the creation and implementation of innovative digital systems. Projects are executed in close collaboration with various hospital departments and external partners to create a sustainable, secure, and future-ready IT environment. 

WORKSTATION SUPPORT GROUP plays a vital role in ensuring that every employee has access to advanced technologies and can work in a convenient and modern IT environment. The group is responsible for installing workstations, regularly updating software, and providing technical maintenance. It ensures that both software and hardware tools are modern and function without interruption. The team configures and prepares computers, monitors, peripheral equipment, and other devices to meet users' needs. The group keeps up with the latest technologies and trends to ensure the organization always has access to the most efficient tools that increase productivity and comfort. They also manage workstation upgrades to ensure systems are compatible, secure, and reliable, allowing staff to complete tasks efficiently and without technological obstacles. 

DATA MANAGEMENT DEPARTMENT handles both the day-to-day management of data and the continuous improvement of data utilization. This includes analyzing and storing patient data, processing research and study data, and integrating it into the hospital's information systems. The department works closely with other units to ensure data transparency and accessibility and provides recommendations for better data governance. It also contributes to decision-making by delivering in-depth data analyses and forecasts, which support high-quality services and better patient care management. 

DATA INVENTORY AND STANDARDIZATION GROUP is responsible for the accurate inventory and standardization of data to ensure efficient, secure, and high-quality data management. This process is essential when working with large and diverse data streams as it maintains data integrity, consistency, and reliability throughout the organization. The group applies advanced methods and tools to systematically identify and classify data by type and purpose and to map data structures to international standards such as HL7, openEHR, LOINC, SNOMED CT, and others. This standardization is critical for ensuring interoperability between information systems, facilitating data exchange, analytics, and future use in scientific or clinical processes. Their work is grounded in close collaboration with other departments, data owners, and external partners to build a strong, standards-based data architecture foundation for the entire organization. 

BIOSTATISTICS GROUP plays an important role in ensuring accurate and consistent medical data analysis and its use in decision-making processes. Working with IDC’s technological solutions, the group uses advanced data analysis tools to provide insights that help improve patient care and optimize healthcare service quality. The group's experts analyze large volumes of data related to medical research, patient monitoring, and treatment outcomes, contributing to key healthcare decisions. Using statistical and biostatistical methods, they generate forecasts that help the hospital team manage processes more effectively, anticipate health trends, and deliver high-quality services. The group also contributes to the implementation of new methods in biostatistics and analysis, ensuring that applied solutions meet modern healthcare challenges and innovations. 

INFORMATION SERVICE DEPARTMENT is responsible for the effective transmission and organization of information between hospital departments, patients, and external institutions. It ensures that necessary information reaches the right specialists and institutions quickly and accurately and is well-structured and accessible to staff and patients. This includes both medical and administrative information management – from patient documentation and medical records to other organizational documents. A key function is coordinating between different IT systems to ensure information is transmitted securely, efficiently, and without errors. Special attention is given to document archiving – ensuring proper storage, classification, and accessibility of information according to legal and internal regulations. 

INFORMATION SYSTEMS DEPARTMENT is a crucial part of Santaros Clinics, responsible for the development, maintenance, and optimization of all information systems. It works actively with various digital technologies, including e-health services and the hospital information system SANTA-HIS, to ensure hospital processes are as efficient, accurate, and reliable as possible. SANTA-HIS is the core tool for managing patient medical data, allowing doctors and staff to quickly and securely access medical histories, set diagnoses, and plan treatment. The department ensures all necessary electronic health information is transmitted in accordance with legal requirements to national systems such as Sveidra, ESPBI, Sodra, and NBB. By optimizing system operations and implementing advanced technological solutions, including AI models, the department contributes to increased transparency, improved service quality, and better operational performance. It also fosters collaboration between departments and medical professionals. 

INFORMATION SYSTEMS IMPLEMENTATION GROUP specializes in deploying advanced information systems in other healthcare institutions, ensuring smooth and efficient integration of digital solutions. The group provides comprehensive implementation services tailored to the specific needs of each institution. From the SANTA-HIS hospital information system and patient data management systems to specialized medical technologies, this team ensures that all solutions are integrated seamlessly, helping institutions improve service quality, efficiency, and data security. The group also supports the adoption of innovative solutions, allowing other organizations to benefit from modern systems aligned with global healthcare standards.

INFORMATION TECHNOLOGY SUPPORT DEPARTMENT is an essential part of the institution, responsible for providing technical support and resolving all IT-related incidents and issues. The department not only responds to technical problems and outages but also constantly monitors and ensures the stability of the IT infrastructure, guaranteeing uninterrupted and secure operation of hospital digital systems. Additionally, the IT Support Department continually seeks innovative solutions and optimizations to improve the speed and efficiency of its services while maintaining the highest security standards. The core mission of this unit is to be a reliable support partner for all hospital teams, enabling them to work smoothly and without technological disruptions.